Refund policy

Each piece of Zamani Jewelry is unique and made to order, therefore we cannot offer a refund on a piece unless it is found to be faulty. In certain circumstances, we may be able to offer an exchange for another piece.

Upon receipt and inspection of the returned item, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply). We will process your refund within five working days of receipt and inspection. Your credit card company may take 4–7 working days to credit your account.

Bespoke Commissions

Bespoke and commissioned pieces are created specifically for the customer and therefore require a deposit before work begins. Once work on a bespoke commission has commenced, the order cannot be cancelled and the deposit will not be refundable. Bespoke and commissioned pieces are not eligible for return or refund once work has begun, unless the piece is found to be faulty.